In 2024, CHEC reinforced its commitment to Environmental, Social, and Governance (ESG) principles, and focused on 22 goals across all three pillars. This highlights our dedication to sustainable practices, social responsibility, and transparent governance, underscoring our role as a leader in sustainable development. 60%Reduction in CO2 monthly emissions since September 202420Electric cars throughout the estate by Q4 202533%Reduction in the purchase of paper compared to 2023 Download the full report Our commitment Continued development of our Clinical Governance Structure to include the implementation of MPAF and a Medical Advisory Committee and Sub committees for Infection Prevention and Control, Water Quality and Medicines Management.Increased focus on proactive quality improvement activity based on feedback from our patients, and particularly those with protected characteristics and those from ethnic and seldom heard communities.Continuously improving our patient safety strategy, with the implementation of our PSIRF Plan and Policy, and development of the CHEC patient safety culture to align with the NHS patient safety strategy.Partnered with MENCAP to produce and make available on our intranet animated patient information in an easy-to-understand format.Improving the patient safety culture within CHEC through increasing clinical incident reporting and learning from incidents. Engaging With Our Valued Workforce We achieved Investors in People accreditation in January 2024. “The business has grown considerably over recent years, and staff are excited and enthused by the continuing growth and development.” Andrew Mackey, Auditor from Investors in People We achieved the Foundation award for Thrive at Work, making significant steps to improving health and wellbeing of everyone at CHEC. Our continued partnership with Great places to Work saw us achieve for a second consecutive year being a Great place to Work! We were benchmarked against other UK large companies and improved our overall trust index by 4% to 73%. Promoting staff health and wellbeing. Within our HR strategy, Health & Wellbeing is a key strategy priority. As part of this, CHEC have signed up to the Mental Health at Work commitment. We are partnering with Mental Health & Productivity Pilot (MHPP) in achieving key workplace mental health standards. You may also be interested in. CHEC Leeds strengthens community ties with donation to OPAL Read More CHEC celebrates cataract surgery training cohort as new intake begins Read More MP visits Northampton community healthcare clinic Read More Patient Testimonials Exquisite and exemplary cataract customer service from booking to surgery follow-up appointments. The staff throughout both procedures have been extremely supportive, professional, and compassionate. Keith R Whitburn The nurse clearly explained what checks she was about to carry out and made me feel relaxed during the process. Trevor Wood I was terrified of undergoing the procedure, but the Endoscopist and the nurses present were wonderful and made an uncomfortable procedure as pleasant as possible. Thank you from the bottom of my heart to all of you who were present. Gayle Taylor Fantastic staff from entering the building to leaving. Everybody was friendly, confident and couldn't have asked for anymore from them. A genuine credit to the NHS. Gareth The service and treatment were outstanding, with no long waiting time for an appointment. Following my consultation, I was given an appointment the next day to have my cataract removed. What a great service. John Elliott It was a very quick process from the consultation to the procedure. Very friendly and helpful staff. Helen C My 2nd cataract surgery was, in my opinion, a superb example of patient care. My surgeon and all the other staff were great ambassadors for CHEC. John Dunbavand I just had my cataract surgery at CHEC. Despite my nerves, the staff were reassuring and made me feel comfortable. The surgery was quick, I was kept informed at every stage which was great. I cannot recommend CHEC highly enough. Gill As soon as I arrived, I was made to feel at ease. All staff were friendly but professional, they couldn’t have been any better. I now have no fear in returning to continue my treatment. Linda S This was my first visit to CHEC, the Reception staff were extremely helpful and polite. All the other staff were very pleasant and made you feel welcome to be there, credit to you all. Linda James Welcoming, friendly, attentive, efficient, and above all, patient. Having my eyes tested at this practice provided excellent service at a time when one might wonder why these tests are necessary. Thanks to the staff I met today. Kevin Johnson The staff at Ilford were excellent. The nurses explained my procedure step by step, and when I met with the doctor, they were very welcoming and made me feel comfortable. Thank you so much. Barbara Murphy The staff are all very friendly, very kind and very smiley. I had a good experience, and I would definitely recommend Ilford practice to friends and family. Raahim I had my second cataract procedure at CHEC in Blackpool today. Once again l was impressed by the kindness, helpfulness, good humour, and professionalism of everybody who works there. Thank you. Graham Jones I had a laser capsulotomy treatment in Stevenage on Monday 26th February. I was in and out of the treatment centre in under 10 minutes. All instructions were easy to follow with astonishing results. Well-done and thank you. S Frost The staff were brilliant at each stage which made the entire process calming, from consultation through to the surgery. The receptionists were fantastic. Kim I found the whole process to be highly professional and competent and would therefore recommend this organisation without reservation to anyone who needs cataract surgery. Nigel Morgan I was made to feel relaxed from the moment we arrived by all the amazing staff. I wish other medical institutions were like this. Thank you. K.R. All the staff were attentive, polite and friendly. They listened to my individual needs and took great care of me. Mary Dyas Really quick referral and appointment at CHEC Stockport. Lovely staff. Efficient and timely appropriate medical care. Responsive follow up. Premises are really clean and a pleasant experience at a worrying time of a health issue involving eyesight. Excellent care thank you! Richard I am very pleased with the service at CHEC, it is absolutely first-class. From the receptionists, the way I was treated and having the operation done was good. Since having the operation my vision has been very good. Anonymous The whole process has been very fast and exceeded my expectations. The staff are all very friendly and professional. I am very pleased with CHEC Northampton. Anonymous I’m amazed by the quick, efficient service and ecstatic about the results. I now see car number plates, road signs, and TV text bright and clearly, with everything appearing detailed. This is the best birthday present ever. Thank you so much, please don’t change a thing. Marian Curran