Contact

Please don’t hesitate to contact us whether you are a patient, optometrist, or a general practitioner. We’re here to help and provide support and advice.


    Address

    CHEC,
    1-6 Star Building,
    Broughton Business Park, Fulwood, Preston,
    PR2 9WT

    Patient Enquiries:
    0344 264 4160

    24hr Emergency Careline (Ophthalmology only):
    0344 264 4162

    Healthcare Professional Enquiries: 0177 295 8404

    Appointment Booking, Cancellation or Administration Enquiries
    📧 customerservices@chec.uk

    Feedback, Complaints, Compliments, SARs, and Litigation Matters
    📧 feedback@chec.uk
    (Handled by our Compliance Team)

    Careers
    📧 careers@chec.uk

    Dermatology Enquiries:
    dermatology.ent1@nhs.net 

    Have a complaint?

    It’s important that you let us know about any concerns or complaints as soon as possible so we can resolve them promptly and to your satisfaction. If you are unhappy with any part of your care, or if you would simply like more information, please speak to a member of our staff straight away.

    At CHEC, we aim to resolve issues quickly and reduce any worry or distress. Our patient co‑ordinators, receptionists, technicians, nurses, and doctors are all available to listen and help address your concerns.

    If you would prefer to speak with someone who is not directly involved in your care, you can contact our Compliance Team at feedback@chec.ukThey will be happy to offer independent advice and support.

    If you wish to make a formal written complaint, you can write to us at:

    FAO Complaints Manager

    CHEC
    1–6 Star Building
    Olivers Place
    Fulwood
    Preston
    PR2 9BS

    If you are unable to make a complaint yourself, either verbally or in writing, you may appoint an authorised representative to act on your behalf. We will need your consent for this person to represent you.

    CHEC
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