Slider bottom border

Annual Quality Report

Community Health & Eye Care logo

Have a question or looking for info?

Search our website using the search box

Quality consists of three areas which are key to the delivery of high-quality services:

  • Patient safety
  • Clinical Effectiveness
    (How well the care provided works)
  • Patient Experience
    (How patients experience the care they receive)

The Quality Report focuses on quality improvement by reviewing the previous year’s performance, identifying areas for improvement and outlining how those improvements will be made and monitored over the next year.

You can access our 2023 Quality Report by clicking on the image.

Patient Testimonials

  • Star Star Star Star Star
    Superb cataract surgery

    Exquisite and exemplary cataract customer service from booking to surgery follow-up appointments. The staff throughout both procedures have been extremely supportive, professional, and compassionate.

    Keith R Whitburn

  • Star Star Star Star Star
    Excellent practice

    The nurse clearly explained what checks she was about to carry out and made me feel relaxed during the process.

    Trevor Wood

  • Star Star Star Star Star
    Fantastic service

    I was terrified of undergoing the procedure, but the Endoscopist and the nurses present were wonderful and made an uncomfortable procedure as pleasant as possible. Thank you from the bottom of my heart to all of you who were present.

    Gayle Taylor

  • Star Star Star Star Star
    Credit to the NHS

    Fantastic staff from entering the building to leaving. Everybody was friendly, confident and couldn't have asked for anymore from them. A genuine credit to the NHS.

    Gareth

  • Star Star Star Star Star
    Great service

    The service and treatment were outstanding, with no long waiting time for an appointment. Following my consultation, I was given an appointment the next day to have my cataract removed. What a great service.

    John Elliott

  • Star Star Star Star Star
    Excellent (CHEC Warrington)

    It was a very quick process from the consultation to the procedure. Very friendly and helpful staff.

    Helen C

  • Star Star Star Star Star
    Faultless care (CHEC Warrington)

    My 2nd cataract surgery was, in my opinion, a superb example of patient care. My surgeon and all the other staff were great ambassadors for CHEC.

    John Dunbavand

  • Star Star Star Star Star
    Superb

    I just had my cataract surgery at CHEC. Despite my nerves, the staff were reassuring and made me feel comfortable. The surgery was quick, I was kept informed at every stage which was great. I cannot recommend CHEC highly enough.

    Gill

  • Star Star Star Star Star
    Couldn’t fault them

    As soon as I arrived, I was made to feel at ease. All staff were friendly but professional, they couldn’t have been any better. I now have no fear in returning to continue my treatment.

    Linda S

  • Star Star Star Star Star
    Excellent practice

    This was my first visit to CHEC, the Reception staff were extremely helpful and polite. All the other staff were very pleasant and made you feel welcome to be there, credit to you all.

    Linda James

  • Star Star Star Star Star
    Lovely Staff

    Welcoming, friendly, attentive, efficient, and above all, patient. Having my eyes tested at this practice provided excellent service at a time when one might wonder why these tests are necessary. Thanks to the staff I met today.

    Kevin Johnson

  • Star Star Star Star Star
    Absolutely brilliant at Ilford

    The staff at Ilford were excellent. The nurses explained my procedure step by step, and when I met with the doctor, they were very welcoming and made me feel comfortable. Thank you so much.

    Barbara Murphy

  • Star Star Star Star Star
    Friendly staff at Ilford Clinic

    The staff are all very friendly, very kind and very smiley. I had a good experience, and I would definitely recommend Ilford practice to friends and family.

    Raahim

  • Star Star Star Star Star
    Fantastic service

    I had my second cataract procedure at CHEC in Blackpool today. Once again l was impressed by the kindness, helpfulness, good humour, and professionalism of everybody who works there. Thank you.

    Graham Jones

  • Star Star Star Star Star
    Amazing experience

    I had a laser capsulotomy treatment in Stevenage on Monday 26th February. I was in and out of the treatment centre in under 10 minutes. All instructions were easy to follow with astonishing results. Well-done and thank you.

    S Frost

  • Star Star Star Star Star
    Great and very patient focused

    The staff were brilliant at each stage which made the entire process calming, from consultation through to the surgery. The receptionists were fantastic.

    Kim

  • Star Star Star Star Star
    All very professional and competent!

    I found the whole process to be highly professional and competent and would therefore recommend this organisation without reservation to anyone who needs cataract surgery.

    Nigel Morgan

  • Star Star Star Star Star
    Wonderful stress-free experience

    I was made to feel relaxed from the moment we arrived by all the amazing staff. I wish other medical institutions were like this. Thank you.

    K.R.

  • Star Star Star Star Star
    Great practice

    All the staff were attentive, polite and friendly. They listened to my individual needs and took great care of me.

    Mary Dyas

  • Star Star Star Star Star
    Efficient service

    Really quick referral and appointment at CHEC Stockport. Lovely staff. Efficient and timely appropriate medical care. Responsive follow up. Premises are really clean and a pleasant experience at a worrying time of a health issue involving eyesight. Excellent care thank you!

    Richard

  • Star Star Star Star Star
    Very pleased

    I am very pleased with the service at CHEC, it is absolutely first-class. From the receptionists, the way I was treated and having the operation done was good. Since having the operation my vision has been very good.

    Anonymous

  • Star Star Star Star Star
    Fantastic experience

    The whole process has been very fast and exceeded my expectations. The staff are all very friendly and professional. I am very pleased with CHEC Northampton.

    Anonymous

  • Star Star Star Star Star
    Great practice

    I’m amazed by the quick, efficient service and ecstatic about the results. I now see car number plates, road signs, and TV text bright and clearly, with everything appearing detailed. This is the best birthday present ever. Thank you so much, please don’t change a thing.

    Marian Curran