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Private Patient Terms & Conditions

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CHEC may update these Terms from time to time. However, changes to these Terms will only apply to any new episode of Care or Treatment that you receive, and you will be asked to agree to any new Terms before they become applicable to you. New Terms will not apply to a Treatment which is part-way through when the Terms are changed.

If you want to check how much something costs, please ask the Hospital, either by phone or in person.

You can also ask for a copy of the CHEC Standard Rates when you are at a Hospital. Please ask us if there is something that you would like explained further before you sign your registration form.

“Care” means care, treatment, diagnosis, services and goods provided by us.

“Consultants” means all consultants, surgeons and anaesthetists involved in your Care.

“Package Price” means all patients who are not NHS patients and includes patients who are covered by medical insurance and patients who are paying for their own treatment.

“CHEC”, “we” or “us” means Community Health and Eyecare Limited (trading as “CHEC”) where the Hospital in which you receive your Care is operated by a member of the CHEC Group.

“CHEC Group” means Community Health and Eyecare Limited (trading as “CHEC”), together with its holding companies, its subsidiaries and any subsidiaries of its holding companies.

“CHEC Standard Rates” means the CHEC standard rates for Care, a copy of which can be obtained from a Hospital upon request.

“NHS” means National Health Service.

“Hospital” means a CHEC Group Hospital or a clinic where Care is administered.

“Terms” means these terms and conditions; and

“Treatment Letter” means the letter that we send to you (if applicable) regarding your treatment or Care.

1.You will have been sent a Treatment Letter which forms part of your contract with CHEC which will confirm your procedure and the associated price and how you pay. Please ensure you read the Treatment Letter carefully.

2.Your Treatment Letter will confirm the Price for your Care that you are to receive under your treatment. Unless your Treatment Letter says otherwise, the Price in relation to your procedure includes:

(a) Consultants’ fees for your procedure.

(b) Your nursing Care, including while you are in the Hospital and post-discharge follow-up appointment(s).

(c) Operating theatre charges.

(d) All tests to determine your fitness for surgery immediately pre-admission.

(e) All tests, treatments, drugs, and dressings you may need during your treatment at the Hospital.

(f) Your essential medical or surgical equipment.

(g) All implants typically used for the procedure that you are having, selected from a standard range.

(h) All take-home drugs that you require on the advice of or as prescribed by your Consultant for up to four (4) weeks following discharge;

(i) Clinically necessary follow-up appointments, related to your procedure, with your Consultant and/or optometrist until discharge or as required for up to three (3) months post op, whichever is the shorter;(j) Treatment for any clinical complications, subject to paragraph 15 below

3.The following items are not included in the Price. If you have not paid for these already, you will be asked to pay for these separately at the CHEC Standard Rates (unless otherwise stated in your Treatment Letter). The items not included in your Package Price are:

(a) Care not listed in paragraph 2 above or Care listed in your Treatment Letter as being excluded from your Treatment.

(b) Care that you receive anywhere other than at the Hospital or affiliated optical centre as part of a co- managed pathway, where you have booked your Treatment; and

(c) Care you receive that is not related to your Treatment.

4.If your treatment includes special order Intra Ocular Lenses (IOL) you will be required to pay a deposit of £500 prior to your treatment. If you decide not to go ahead with your Care, you will lose the prepaid deposit which will cover the cost of the IOLs that were ordered specifically for your procedure. In addition, we reserve the right to charge a discretionary cancellation fee in accordance with paragraph 11 below if you cancel your treatment within seven (7) days of a scheduled appointment or admission date.

5.If you have already paid for your procedure, we will refund your payment, less any amount that you owe to the Hospital and/or the Consultant (see Paragraph 11 below). Please note that we will pay any refund (by cheque or electronic transfer) only to the cardholder or person who made the original payment. We do not pay cash refunds.

6.Please note that if your Consultant cancels your procedure because they consider it is not in your best interests for medical reasons, and you have already paid for your procedure, we will refund your entire payment. You will not be required to pay for any Care included in your Treatment that you have received up until the point of such cancellation.

7.While the Hospital team and your Consultant will do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free and the results of any particular treatment cannot be guaranteed with complete certainty. If you are unsure of the risks related to the procedure you have elected to have, you should not proceed with the Care proposed. By signing the consent form you are agreeing that the risks and benefits of your procedure have been made clear to you and you accept to proceed with the Care proposed to you knowing the risks and benefits. If you have any concerns, you should discuss these with your Consultant before deciding to proceed with the Care.

8.Your Price includes the cost of treating you at a CHEC Hospital and any clinical complications identified by your Consultant arising directly out of the treatment you receive as part of your procedure or Care, (provided that you have followed the advice of your Consultant and any other medical professionals involved in your Care). Treatment for clinical complications includes any consultations, out-patient and day-case treatment which your Consultant determines you need and which the Hospital is able to provide you. If we are unable to re-admit you to the same Hospital we will make appropriate alternative arrangements at another Hospital at no additional cost to you.

9.If you require transfer to an NHS facility or a non-CHEC facility due to complications because of your procedure we will support the referral process required to affect such a transfer.

(a) While at the Hospital, you will be under the Care of the Consultant who you have been referred to, which may also include other Consultants involved in your Care, if appropriate. CHEC staff, including nurses, will provide your Care under your Consultant’s instructions.

(b) Consultants involved in your Care may be independent practitioners or employees of CHEC. Accordingly, CHEC will not be liable for any act or omission of a Consultant (or the company or partnership that employs or engages the Consultants) that is not an employee of CHEC.

We reserve the right to charge a cancellation fee (as set out in your Treatment Letter) if you cancel any appointment with CHEC within seven (7) days of your scheduled appointment or admission date. A cancellation fee may be based on any Care that you have received up to the point of cancellation and/or any other reasonable costs that the Hospital has incurred, such as special order Intra Ocular Lenses. Your Treatment Letter will set out any specific cancellation fee that applies to your Treatment or Care.

You are responsible for settling the cost of your Care, 10 (ten) days before you are admitted. We will ask you for your credit or debit card details when you come into the Hospital or when you make your appointment. You understand that we will keep these details until the costs for your Care have been paid in full either by your insurer or yourself. If you have not paid before you leave the Hospital, you agree that we can debit the outstanding balance from your card upon 7 (seven) days of your discharge from the Hospital.

By signing the registration form you agree to be bound by these terms and conditions. If there is any conflict between these Terms and the Treatment Letter or registration form, these Terms will take precedence. If there is any inconsistency between the Contract and any marketing material, the Contract will take precedence.

Unless the Terms or your Treatment Letter (if applicable) provide otherwise, the CHEC Standard Rates will apply to your Care. If you want to check how much something costs, please ask. You can ask for a copy of CHEC Standard Rates when you are at any Hospital or by phoning your local Hospital.

It is important that you keep us updated of any changes in your contact details.

Hospitals can be busy environments. While we will take all care to ensure the safety of your belongings, CHEC does not accept any responsibility for the theft or loss of, or damage to, any property belonging to you or your visitors.

You acknowledge and accept that Applicable Law may change and prevent CHEC from providing certain Care. If CHEC becomes aware that such a change has occurred, and the change has an effect on your Care, CHEC will contact you to inform you of this and its consequences.

CHEC may transfer and assign your Contract to any person who acquires all or substantially all of the assets of CHEC or to any other member of the CHEC Group.

Except for you or CHEC, no person will have any rights under or in connection with these Terms.

These Terms are governed by and shall be construed in accordance with English law and the courts of England and Wales shall have non-exclusive jurisdiction.

Private Patient Terms & Conditions with effect from October 2022