Contact

It is important that you let us know as soon as possible of your complaint, so that we may resolve the matter promptly and to your satisfaction. Please tell a staff member straight away if you are unhappy with your care or wish to seek more information to understand your care.

At CHEC, we would prefer to discuss any issues with you, to reduce any distress or concern. Our patient co-ordinators, receptionists, technicians, nurses and doctors will be happy to answer any concerns/issues and resolve this straight away.

If you prefer to talk to someone not directly involved in your care, please contact the Quality Team via email at chec.quality@communityeyecare.org.uk. Our team will be happy to provide advice and support.

In the event that you wish to make a formal written complaint, please forward a letter of complaint to CHEC, 1–6 Star Building, Olivers Place, Fulwood, Preston, PR2 9BS, or send via email to complaints@chec.uk.

If you are unable to complain yourself either verbally or in writing, you will need to appoint an “authorised representative”. You will need to provide your consent for this person to act on your behalf.