Looking Back on 12 Months at CHEC – Celebrating Our Vital Role for NHS Patients

Our Aim is to Bring Care Closer to Home 

At CHEC, we believe that your health journey should be as convenient and comfortable as possible. That’s why we’ve built a network spanning over 38 Integrated Care Boards, featuring 32 state-of-the-art hospitals and 100 community sites. Over the past year, CHEC have consulted with over 591,556 patients across our 130+ locations, demonstrating our widespread reach and accessibility. 

Our commitment is simple, to ensure you receive timely, expert treatment in welcoming, accessible environments right within your local community. This approach isn’t just about convenience, it’s about making healthcare truly sustainable for the NHS, by delivering the care you need closer to where you live and work. We’re here to bring high quality healthcare directly to your doorstep. 

Reducing Waiting Times 

We understand that waiting for essential healthcare can be a source of worry. That’s why our expert-led services are designed with you in mind, specifically to help reduce NHS waiting times for important procedures and diagnoses. 

We’re proud to offer a range of specialities, including Ophthalmology (eyecare), Gastroenterology (digestive health), Dermatology (skin conditions), and ENT (Ear, Nose, and Throat). Our dedicated teams and innovative approach ensure that we’re working tirelessly to get you seen and treated sooner. 

Our goal is to meet the NHS referral-to-treatment target of 18 weeks, with most ophthalmology patients being seen in a quarter of that time. We’re consistently working hard to achieve the quickest referral-to-treatment time for our patients across all our services. Your health is our priority, and we’re committed to delivering timely, high quality care to get you on the path to recovery faster. 

High Quality, Personalised and Professional Care 

At CHEC, your health and wellbeing are our top priority. That’s why our expert teams provide you with personalised and compassionate care, every step of the way. A remarkable 98.11% of patients expressed satisfaction with their care and treatment, a testament to our compassionate and expert teams. 

Another CHEC priority is your safety and wellbeing. In 2024/25, we successfully performed over 42,000 cataract procedures and nearly 9,000 endoscopy procedures. 

We are particularly proud of our cataract surgery outcomes. Our complication rate for Posterior Capsular Rupture (PCR) between April 1st 2024 and March 31st 2025 was exceptionally low at just 0.41%, which is much lower than the national average of 0.79%. This highlights our commitment to surgical precision and your safety. Furthermore, our Endophthalmitis (a rare eye infection after surgery) rate was a very low 0.019%, meeting the high standards set by the Royal College of Ophthalmologists. 

We work closely with your local Optometrist and GPs to ensure seamless communication and continuity of care, giving you peace of mind. You’ll have greater choice and flexibility in accessing the specialist healthcare you need, right in your community. 

Our strong partnership with the NHS is at the heart of our mission to improve lives by delivering timely, exceptional, patient-centred care, always focused on you. 

Our latest Annual Quality Report is out now. Download it below.